We understand that the last very weeks have been very difficult for everyone. We would like to thank all of our patients for their ongoing support and patience throughout Level 3 and 4. While we are very eager to see the friendly faces of our patients we do have extra measures in place to help make sure that everyone stays safe when they come in for an appointment. As we enter Alert Level 2 things will still be looking a little different around our practice. Our waiting room and reception area will remain closed for the duration of Alert Level 2. This is to reduce the number of people in the building at any given time and help protect our patients and our staff. If you are hoping to arrange an appointment we ask that all patients phone us on 09 638 7927 or email us through the contact page found here
Prior to your appointment we will ask for your email address. This is so that we can email through a brief questionnaire that we will need you to answer before you come in. For new patients this will include our Medical History forms. If you do not have access to email during this time please phone us so that one of our friendly team members can go through it with you on the phone.
As the door to our practice is currently locked we ask that all patients arrive for their appointment on time and wait in their car. On arrival please phone us to let us know that you are here - we will then meet you at the front door to let you in and show you to your treatment room.
During this time we may be unable to see you if you are late for your appointment. This is because we are working to very strict appointment times and must ensure that our patient has been seen, left the building and everything is sterile and ready on time for our next patient. This will not be possible if you are late so please arrive on time.
Below you can find the answers to some commonly asked questions.
Are you open during Alert Level 2?
Yes! We're open for the duration of Alert Level 2. However, our waiting room and reception area are closed. If you're wanting to arrange an appointment please phone us or send us an email through our website. We'll get back to you as soon as possible.
What services are you offering at the moment?
During alert Level 2 we are able to offer a large range of our services, however, all of our appointment times have been extended to allow time for patients to enter, discuss their options, receive treatment and pay before the next patient arrives. Unfortunately during this time we will not be doing elective crowns, veneers or the final stage of root canal treatment. Please feel free to phone our friendly team if you would like to discuss this further on 09 638 7927
I'm a new patient, can I come in and see one of your Dentists?
We are seeing new patients during this time but we will need you to complete our forms by email so please provide us with a contact email address so that we can send these through to you.
What are your current hours?
We are open from Monday - Friday 8:00am - 5pm.
To reduce the number of people in the building our team is currently working in shifts. This means that our Dentists are not working full days. We will try our best to work around your schedule but it may not always be possible to get the day/time that you want with your Dentist. We are sorry for any inconvenience this may cause.
Are you able to do WINZ quotes during this time?
Yes! But please check with your local WINZ office to make sure that they are open and able to process quotes during this time.
Can I bring a friend with me to my appointment?
We understand that sometimes patients want to bring a friend of family member with them to their dental appointments. During Alert Level 2 you are able to bring a friend with you but must ask that they wear a mask to your appointment. They may enter the treatment room while you chat with the Dentist about the work that will be done but we must ask that they take a seat just outside the room during treatment.
I have an existing appointment but I may need to cancel it, how much notice do I need to give?
We require 48 hours notice of any changes or cancellations or a fee may apply. As we are working in shifts with reduced availability for each Dentist this notice is greatly appreciated as there may be patients that want/need your appointment time.
We ask that our patients pay by eftpos or credit card as we are unable to accept cash payments during this time. Due to the spend limit on Pay Wave we are unable to offer this as an option, however, our eftpos terminal is cleaned between every patient and we have hand sanitizer available. If you do not wish to use card we do accept internet banking payments but require proof of payment on the day. We are unable to process credit card payments over the phone.
Our team would like to thank you for your understanding and on-going support during this difficult time.