Due to the current Covid-19 Alert Level 3 things around our dental practice are looking a little different. Below you can find the answers to all of our commonly asked questions. If you have a dental emergency during this time we ask that you read below and then send our friendly team an email through our contact form here or phone us on: 09 638 7927
Keeping our patients and our staff safe during this time is our number one priority and we will continue to update this page as things progress.
Are you open during Alert Level 3?
During Alert Level 3 our reception and waiting room will be closed. We are however able to see patients for emergency and relief of pain. If you have a dental emergency please phone or email our team and provide as much detail as you can about your emergency- We ask that you do not come into the practice. Once you have a dental appointment scheduled our team will send through detailed instructions on what will happen when you come into the clinic. We will need your email address so that we can email you all of our medical history forms and send you a screening form.
What if I have an existing booking during the Alert Level 3?
Our team are currently reaching out to everyone that has an appointment booked during this time to let them know that these have been cancelled. If we were unable to reach you we have sent out emails and left voice messages on cell phones. Please don't worry about phoning us just yet to reschedule - We have put everyone on a contact list and will be phoning everyone to reschedule their appointments once it is safe for us to resume normal treatments. Until you're able to get back in to see us please check out our homecare tips for maintaining that beautiful smile here
What if I have a dental emergency?
Taking care of our patients and our staff during this period is our greatest priority. With that in mind, your first step should be to reach out to us by email. Please describe in as much detail as you can what your current concern is, any medication you may be taking and any medical history we need to be aware of. We will then assess if it is an emergency that fits in with the guidelines of the Ministry of Health and the NZ Dental Association. Where possible we will try to manage your concerns without a trip to the practice so please do not come in to the clinic without first discussing your treatment options via email. If you do need to come in to the clinic our team will send you a detailed email with instructions on how our appointments will work. On arrival at the clinic we ask that all patients arrive on time and wait in their car. Please phone reception on arrival and we will then take you straight into your treatment room. Please be aware that during this uncertain time our waiting room is closed. We understand that some people need a support person with them for dental procedures but we ask that where possible patients come alone as this reduces the number of people in the building at any given time and helps keep you, your friends, family and our staff safe. If you feel that you need to bring a support person with you please notify our taff before your appointment so that we can take the appropriate safety steps.
I'm a new patient and I have a dental emergency. What do I do?
You are welcome to phone or email our team. Where possible we will try to manage your dental emergency over the phone, however, if you do need an appointment we will do our best to see you. As we do have limited appointments during this time our first priority must be to our existing patients, however, we will do our best to see you as soon as we can.
What happens once Alert Level 3 is lifted?
Please come back and check this page once the Alert Level has dropped. We will be updating the page with current information regarding how our appointment system will work. Going forward our Dentists will be working in shifts. This helps us protect our patients and our staff by reducing the number of people in the building. Unfortunately, this means that we may not have the specific day/time that works best for you. We will however endeavour to work around your schedule as best we can. As there will be a smaller team working during each shift we may not be able to answer the phone straight away but please leave us a message (or feel free to send us an email!) We will get back to you as soon as we can. Once you do have an appointment booked please come at the time that has been booked for you and call us to let us know you have arrived.
During this time we may be unable to see you if you are late for your appointment. This is because we are working to very strict appointment times to allow patients to enter, have treatment and leave without coming into contact with each other. Please respect the time of our patients and our staff by arriving on time. :)
Please note that we also have a very strict 48 hour cancellation/changes policy especially during this time as there are many people wanting to be seen. While we understand emergencies do happen, if you can't make your appointment please let us know ASAP so that one of our other patients can take your time.
Our team would like to thank you for your understanding and on-going support during this difficult time.