Due to the current Covid-19 Alert Level 3 things around our dental practice are looking a little different. Below you can find the answers to all of our commonly asked questions. If you have a dental emergency during this time we ask that you read below and then send our friendly team an email through our contact form here.
Keeping our patients and our staff safe during this time is our number one priority and we will continue to update this page as things progress.
Are you open during Alert Level 3?
Our team is currently working in shifts to reduce the number of people in the building at any given time. Unfortunately, during Level 3 we are only performing very restricted appointments. If you have a dental emergency during this time please phone or email us so with as much information as you can. If we feel that we are unable to help during this time we may need to refer you to St Luke's White Cross who are currently seeing emergency patients. We kindly ask that you do not come in to the practice if you do not have an appointment - During Alert Level 3 our waiting room is closed to the public.
As our practice has been closed for 7 weeks we have a significant backlog of patients that are waiting to be seen. Please be patient and kind to our staff while we work through this.
Until you're able to get back in to see us please check out our homecare tips for maintaining that beautiful smile here
What if I have a dental emergency?
Taking care of our patients and our staff during this period is our greatest priority. With that in mind, your first step should be to reach out to us by email. Please describe in as much detail as you can what your current concern is, any medication you may be taking and any medical history we need to be aware of. If this is something that cannot wait until Alert Level 2 or if it cannot be managed with a prescription for antibiotics and painkillers we may refer you for treatment to St Lukes White Cross Dental who are open during this time for emergency treatment only. If you would like to go directly to them you can phone them on: 09 849 2262. Please call them to schedule an appointment. They are unable to see walk-in patients at this time.
Are you seeing new patients?
Yes! But as we mentioned above our team is working in shifts so our available time slots are limited. Please get in contact and we will try to find a time that works for your and your schedule.
What happens once Alert Level 3 is lifted?
Please come back and check this page once the Alert Level has dropped. We will be updating the page with current information regarding how our appointment system will work. Once we return to Alert Level 1 and 2 we do expect significant demand and available appointment times will be limited. We will always endeavor to find a time with your preferred Dentist that works for you but please be aware that there may be a wait if you are after a specific day/time.
Can I book an appointment for the future?
At this stage we are not booking future appointments as we are uncertain of when restrictions will change. Please feel free to send our team an email letting us know what you would like to have done (e.g - filling, examination etc) and when we are able to book this in for you we will reach out to you. :)
Our team would like to thank you for your understanding and on-going support during this difficult time.