We understand that the last very weeks have been very difficult for everyone. We would like to thank all of our patients for their ongoing support and patience throughout Level 3 and 4. While we are very eager to see the friendly faces of our patients we do have extra measures in place to help make sure that everyone stays safe when they come in for an appointment.If you are hoping to arrange an appointment we ask that all patients phone us on 09 638 7927 or email us through the contact page found here
Prior to your appointment we will ask for your email address. This is so that we can email through a brief questionnaire that we will need you to answer before you come in. For new patients this will include our Medical History forms. If you do not have access to email during this time please phone us so that one of our friendly team members can go through it with you on the phone.
During this time we may be unable to see you if you are late for your appointment. This is because we are dealing with a very large backlog from the lockdown period and are working to very strict appointment times. Please respect the time of our patients and our staff by arriving on time. :)
Please note that we also have a very strict 48 hour cancellation/changes policy especially during this time as there are many people wanting to be seen. While we understand emergencies do happen, if you can't make your appointment please let us know ASAP so that one of our other patients can take your time.
Below you can find the answers to some commonly asked questions.
What services are you offering at the moment?
We are currently back to normal and able to offer all of our routine dental treatments. If you have any questions about a specific treatment you are hoping to have done please feel free to phone our friendly team on: 09 638 7927
I'm a new patient, can I come in and see one of your Dentists?
We are always happy to have new patients join us! All we ask is that if you a friend or family member referred you that you let us know who they are. We like to thank our referring patients. :)
What are your current hours?
We are open from Monday - Friday 8:00am - 5pm.
We are still offering our late night appointments on Tuesdays and Wednesday (5-6pm) but these are reserved for treatment only. We are currently unable to do examinations and consultations after 5pm.
Are you able to do WINZ quotes during this time?
Can I bring a friend with me to my appointment?
You are more than welcome to bring a support person with you but we ask that you let us know in advance so that we can ask them the same screening questions we've asked you :) Please try to limit the number of people that you bring with you to your appointment.
I have an existing appointment but I may need to cancel it, how much notice do I need to give?
We require 48 hours notice of any changes or cancellations or a fee may apply. As we have a large backlog of patients that have been waiting to be seen since Level 4 these appointments are precious - if you can't make a booking please notify us ASAP so that we can release the time for another patient.
Our team would like to thank you for your understanding and on-going support during this difficult time.