Due to the current Covid-19 Alert Level 3 things around our dental practice are looking a little different. Below you can find the answers to all of our commonly asked questions. If you have a dental emergency during this time we ask that you read below and then send our friendly team an email through our contact form here.
Keeping our patients and our staff safe during this time is our number one priority and we will continue to update this page as things progress.
We kindly ask that you do not come in to the practice if you do not have an appointment - During Alert Level 3/Red/Orange our waiting room is closed to the public.
Please be aware that we have a zero tolerance policy for abuse towards our team members and will not be able to treat patients that do not treat our team with kindness and respect. All members of our team are trying their best during this difficult time.
Read below for commonly asked questions.
Is your team full vaccinated and what is your Covid-19 status?
Our team is fully vaccinated and for the safety of our patients and our staff everyone is tested every 5 days. If you have any questions about this we are more than happy to answer them so please don't hesitate to reach out :)
Are you open during Alert Level 3/Traffic light red/orange?
Yes! Our team are back on site and treating patients again but with additional safety precautions in place. As our practice has been closed for over 8 weeks we have a significant backlog of patients that are waiting to be seen. Please be patient and kind to our staff who will try their best to find a time that works for you.
Until you're able to get back in to see us please check out our homecare tips for maintaining that beautiful smile here
What if I have a dental emergency?
Taking care of our patients and our staff during this period is our greatest priority. With that in mind, your first step should be to reach out to us by email. Please describe in as much detail as you can what your current concern is, any medication you may be taking and any medical history we need to be aware of.
Are you seeing new patients?
Yes! But as we mentioned above our team is working through a significant backlog. Please get in contact and we will try to find a time that works for your and your schedule.
Do I have to be vaccinated to enter the clinic?
No. We are required to ask a series of screening questions before your appointment to ensure the safety of our patients and our staff. You will be asked if you have received the Covid-19 Vaccination as it is part of your medical history and is treated as any other medication. If you are bringing a support person we do ask that they are vaccinated and provide their vaccination certificate.
What happens once Auckland is out of Traffic Light Red/Orange?
Please come back and check this page as we move through the traffic light system. We will be updating the page with current information regarding how our appointment system will work. Once Auckland moves to traffic light green or orange we do expect significant demand and available appointment times will be limited. We will always endeavor to find a time with your preferred Dentist that works for you but please be aware that there may be a wait if you are after a specific day/time.
Our team would like to thank you for your understanding and on-going support during this difficult time.